If you tried to cancel your trial before it ended but were charged for a subscription, check your support options for more help. If your free trial ended and you have been charged for a subscription, you can downgrade to a free Dropbox Basic account by canceling your current subscription. Your account will be downgraded at the end of your billing cycle.
If you were charged for a Dropbox subscription You can also check the plan page of your account settings to confirm your plan has been downgraded to Basic. Once you cancel your Dropbox free trial, you’ll receive a confirmation email from If you don’t see it in your inbox, check your spam folder.
You’ll be able to recover deleted files and restore earlier versions of files for 30 days.Ĭheck that your cancellation has been processed. If you exceed that limit, your account will stop syncing to your devices. Your account will be limited to the 2 GB storage quota of Dropbox Basic. You’ll retain access to all your files and folders, as well as any content that was shared with you. If you signed up with PayPal, your account will be downgraded immediately. If you signed up with a credit card, your account will be downgraded at the end of the trial period. Your account will be downgraded to a free Dropbox Basic plan. If you cancel your free trial before it ends, you won’t be charged for the plan. You can also find the terms of the trial on the billing page of your account settings. If you don’t see it in your inbox, check your spam folder. When you signed up for your free Dropbox trial, you received an email from with the terms of the trial subscription, including the length of the trial. Note: If you signed up for your free trial on a mobile device, you’ll need to cancel the trial from your mobile app store or device settings. If you signed up with PayPal, your trial will end and your plan will be downgraded immediately. If you signed up with a credit card, your plan will be downgraded to Dropbox Basic at the end of your trial period. You’ll receive an email confirmation that your free trial has been canceled. Click your avatar (profile picture or initials) in the top-right corner. If you signed up for a free trial on a computer, you can cancel the trial on.
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